We are currently unable to take orders over the phone. You can try placing your order on a different device or browser. Otherwise we are happy to speak with you and see if we can fix any issues you may be having.
Many of the items we sell are limited styles, editions and colorsways and we are unable to get hold of more stock. However, we never mind confirming this specifically to each product so feel free to contact us.
Testimonials, reviews and images found at lKozySweetHome.com and/or from KozySweetHome are unverified results that have been forwarded to us by users of our products; may not reflect the typical user experience; may not apply to the average person; and are not intended to represent or guarantee that anyone will achieve the same or similar results.
Absolutely, our website uses industry standard SSL encryption to protect your details. Any sensitive information like your name, address and card details are encoded so they can only be read on the secure servers.
We usually provide you a tracking number and you can track your order at any time online via the courier's website. You also can track your order by sending an email to our customer service department at Support@KozySweetHome.com .
We offer two convenient shipping methods for US addresses: (1) Standard Ground Shipping, and (2) 2-Day Flat-Rate Delivery.
Standard Ground Shipping
5-10 Business Days
2 Business Days**
*Delivery times are approximate. Saturdays, Sundays and holidays are not considered Business Days.
** Orders received at our fulfillment center before 12:00 PM EST should ship that same day; orders received after 12:00 PM EST should ship the next Business Day.
Our international shipping will be a flat rate of $29.95 for standard shipping.
NOTE: All deliveries to Puerto Rico, Guam, APO/FPO and P.O. boxes are shipped via our Standard Ground Shipping method only. For Hawaii, Alaska, Guam, and all APO/FPO and P.O. boxes, please allow additional time for delivery to these destinations.
We ship merchandise ordered on our website to all 50 U.S. states, Puerto Rico, Guam and to APO/FPO boxes. We also ship to Canada, Australia, New Zealand, and most countries in Europe. All countries we ship to will be listed at checkout. If you are unsure if we ship to your country, please contact us at support@KozySweetHome.com, and we will let you know.
If you think your order has been delayed or lost in the mail, please contact us and we will start an investigation with the courier. Unfortunately we cannot re-send your order or refund you until the courier has concluded the investigation, we will keep you informed and will be in touch once the investigation has finished.
If you are not 100% satisfied with your purchase you can return your goods for whatever reason*, no questions asked, provided we get them back within 7 days of purchase and in perfect sellable condition.
By ‘perfect sellable condition’ we do not expect the products to be necessarily plastic wrapped and perfectly folded, but we are certainly unable to accept them for return if:
The tags have been removed.
They are marked, soiled, stretched, bleached or damaged in anyway.
They are scented with perfume, deodorant, smoke, or any other types of things.
They have been washed.
For all handbag returns we require the original packing material such as dust bag. Please note that all goods/products are at the responsibility of the customer until they have been delivered to us. Moreover, the customer is responsible to pay for the return shipping if the return is not as a result of our fault in any type.
We ultimately reserve the right to refuse a return if we deem it to be in an unsuitable condition and the items may be returned to you at your own cost.
We are really sorry about this. Customer satisfaction is our first goal. Please email us at support@KozySweetHome.com with your order number and a couple of photos of the fault and we will advise how to proceed.
You are responsible for the return shipping label unless if the item arrives damaged. Generally, if there is any issues from our side, we will take care of that for you and send you a pre-paid shipping label to ship the item back to our warehouse. We only refund you if the item is not used and is in its original packaging. If you want to return or exchange your purchase for any other reasons, you will have to purchase the return label and ship the item back to us within 7 days of delivery of the item. It usually takes us a few days after we receive the merchandise to issue a refund.
Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received. The credit should appear on your next statement. You will receive an email confirming the completion of return processing.
Gifts can be returned or exchanged by mail, however you (or the recipient of the gift) are responsible for the return shipping label unless the item arrives damaged. We only issue a refund if the item is not used and is in its original condition. To return or exchange by mail, please contact us at support@KozySweetHome.com with your order number. We'll let you know how to proceed with the return.
It usually takes 2-5 business days after the item has arrived our warehouse to process your return. Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received. The credit should appear on your next statement. You will receive an email confirming the completion of return processing.